Shipping Policy

Thank you for shopping with Nyttra. This Shipping Policy explains how we process, ship, and deliver orders placed through our website. It also outlines important information about shipping timelines, order tracking, modifications, and how shipping-related issues are handled.

Shipping Destinations

We currently ship to addresses within the United States only.

At this time, we do not ship to destinations outside the United States.

Shipping Costs

We offer the following shipping option for all eligible orders:

Standard Shipping: $15.00 USD
Free Standard Shipping on orders of $400.00 USD or more

Shipping charges are calculated and displayed during checkout before your order is completed.

Order Cut-Off Time

Our daily order cut-off time is 4:00 PM Pacific Time (GMT-08:00), Monday through Friday.

Orders placed after the cut-off time, on weekends, or on public holidays will begin processing on the next business day.

Processing Time

Orders are typically processed within 1 to 3 business days.

Processing includes order verification, payment confirmation, packing, and preparation for shipment. During periods of high order volume or unforeseen operational delays, processing may take longer than expected.

Transit Time

Once your order has been dispatched, estimated transit time is 4 to 8 business days.

Delivery estimates are provided for reference only and are not guaranteed.

Estimated Total Delivery Time

The estimated total delivery time, including processing and transit, is 5 to 11 business days.

Actual delivery times may vary depending on your location, carrier operations, weather conditions, holidays, or other circumstances beyond our reasonable control.

Business Days

Our business days are Monday through Friday, excluding public holidays.

Business days are used when calculating processing and shipping estimates.

Shipping Carriers

Orders may be shipped using one or more of the following carriers, depending on destination and operational requirements:

USPS
UPS
FedEx
DHL

The carrier used for a shipment is selected based on availability and logistical requirements.

Order Tracking

Tracking is available for all shipped orders.

Once your order has been dispatched, tracking details will be sent to the email address used when placing the order.

Please allow approximately 24 to 48 hours after shipment for tracking information to become active.

You may also monitor your shipment through our Track Your Order page.

Order Changes and Cancellations

Orders may be modified within 2 hours of purchase.

Orders may be cancelled any time before they have been fulfilled.

Once an order has entered fulfillment or has been shipped, modifications and cancellations can no longer be made.

Delivered but Not Received

If your tracking information indicates that your package has been delivered but you have not received it, please first check around your delivery location and with members of your household or neighbors.

If the package still cannot be located, please contact our customer support team. We will work with the shipping carrier to investigate the delivery before determining an appropriate resolution.

For additional information regarding available remedies, please refer to our Return & Refund Policy.

Incorrect Shipping Address

Please ensure your shipping address is accurate before completing your order.

If you notice an error, contact us as soon as possible. Address changes can only be made before your order enters fulfillment.

If an order is returned due to an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply before the order can be reshipped.

Shipping Delays

While we strive to meet our estimated delivery timeframes, delays may occasionally occur due to circumstances beyond our reasonable control, including:

Severe weather conditions
Natural disasters
Carrier service disruptions
Customs or regulatory inspections (where applicable)
Public holidays
Periods of unusually high shipping volume

We appreciate your patience should any unexpected delays occur.

Lost Packages

If your package appears to be lost during transit, please contact us promptly.

We will initiate an investigation with the shipping carrier before determining the appropriate resolution in accordance with our Return & Refund Policy.