Return & Refund Policy

At Nyttra, we want customers to clearly understand our return and refund process before making a purchase. This Return & Refund Policy explains return eligibility, customer responsibilities, refunds, exchanges, and how return requests are handled.

Return Window

You may request a return within 28 days from the date your order is delivered.

Return requests submitted after the 28-day return period may not be accepted.

Eligible Returns

Returns may be accepted for the following reasons:

Item arrived damaged
Item is defective
Incorrect item received
Change of mind

All returns are subject to the conditions outlined in this policy.

Return Conditions

To qualify for a return, the item must:

Be unused and in its original condition
Be returned with the original packaging
Include all original tags, accessories, and components
Be accompanied by proof of purchase or the order number

Items that do not meet these conditions may not be eligible for a refund.

Return Authorization

Before returning any item, you must contact our customer support team to request return authorization.

Once your request has been reviewed and approved, we will provide return instructions, including the appropriate return address.

Please do not send products back without prior authorization, as this may delay or prevent processing of your return.

Return Shipping Costs

Return shipping responsibility depends on the reason for the return.

If the return is due to a defective, damaged, or incorrect item: We will provide a prepaid return shipping label.
If the return is due to a change of mind or customer preference: The customer is responsible for return shipping costs.

Restocking Fees

Nyttra does not charge a restocking fee for eligible returns.

Exchanges

We do not offer direct exchanges.

If you would like a different item, you may return an eligible product in accordance with this policy and place a new order separately.

Non-Returnable Items

The following items are not eligible for return:

Used products
Items damaged after delivery due to customer use or handling
Items returned without the original packaging
Gift cards
Personalized or customized products (where applicable)

Refund Process

Once your returned item is received, it will be inspected to verify that it meets the requirements of this policy.

If your return is approved, your refund will be issued to your original payment method. You will be notified by email regarding the outcome of your return request.

Refund Timeline

Approved refunds are typically processed within 10 business days after the returned item has been inspected.

Depending on your bank or payment provider, additional time may be required before the refund appears in your account.

Late or Missing Refunds

If you have not received your refund after the expected processing period, we recommend:

Checking your bank account or payment method.
Contacting your payment provider or financial institution.
If the refund still cannot be confirmed, contact our customer support team for further assistance.

Lost Return Shipments

We recommend using a shipping service that provides tracking when returning an item.

If a returned package is lost during transit, tracking information may be required to assist with the carrier's investigation.

Refused Deliveries

If a shipment is refused by the customer and returned to us, any applicable shipping charges or carrier fees may be deducted from the refund where permitted.